News Flash

Customer Service Standards for Internet Providers

You may recall a few months back when the County helped to promote public comment hearings the California Public Utilities Commission (CPUC) was holding to investigate whether its voice service (phone) standards were meeting customers’ needs. No...

Nevada County Issues Request for Qualifications for Last Mile Broadband Grant Support

Internet service providers (ISPs) are invited to respond to a newly released Request for Qualifications for Last-Mile Broadband Grant and Support Opportunity.

In preparation for upcoming funding opportunities from local, state, and federal agencies, Nevada...

Landline, Cellular, and VoIP Customers: Help Improve Existing California Telephone Service Standards

Have you experienced repeated or extended service outages? Poor response to customer service requests? Other non-billing challenges? Tell your story to the California Public Utility Commission so they can assess whether existing standards for telephone se...