Quality Assurance

The Quality of Services that Behavioral Health provides are monitored to ensure compliance with all requirements.

For questions or information regarding presumptive transfer, please email the Behavioral Health Department.

Mental Health Plan                             Performance Dashboards

Mental Health Plan EQRO Final Report Fiscal Year 2018/19

Nevada County Performance Outcomes for Adults

Nevada County Performance Outcomes for Adults ADA Version

Nevada County Performance Outcomes for Children and Youth

Nevada County Performance Outcomes for Children and Youth ADA Version

Patient’s Rights Advocate

The Patients Rights Advocate is available for consumers and families, to help resolve issues; and respond to grievances and complaints about mental health services.

Complaint and Grievance Process

Individuals are encouraged to discuss issues regarding their mental health services directly with their provider.  Every effort will be made to resolve the issue at an informal level.  They may also contact the Patient’s Rights Advocate at (530) 470-2722 or Toll Free for long distance 1-888-801-1437.  Individuals are provided with the Grievance Notification Form at the time of registration for services.    

Individuals may file a grievance regarding unhappiness with the provision of mental health services by notifying the Patient’s Rights Advocate, or completing a written Intent to File a Grievance Form (Intento español de presentar un reclamo).  Individuals may file an Appeal requesting a review of an action taken by their provider when services are denied, reduced or terminated by completing the Intent to File an Appeal Form (Intento español de presentar una apelación).